Online Support Form

Fill out the form as complete as possible to assist us with diagnosing your situation.  Include any error messages reported and the step by step process it takes to create the error.

When you submit your problem report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer.

Please be as specific as possible when describing the problem.

  1. What software or hardware is causing a problem?
  2. What operating system are you using?
    Other:
  3. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")
  4. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)
  5. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
  6. Please provide us with the following information in case we need to contact you:
    Name:    
Phone:   
E-mail:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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